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Privacy Policy

BFirst Industrial (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information We may collect the following types of personal information:

  • Contact Information: Name, email address, mailing address, phone number
  • Business Information: Company name, job title, industry type
  • Order Information: Billing and shipping addresses, payment information, purchase history
  • Communication Records: Records of correspondence and customer service interactions

Automatically Collected Information We automatically collect certain information when you visit our website:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

2. How We Collect Information

We collect information through various methods:

  • Website Forms: Contact forms, quote requests, newsletter signups, and account registration
  • Order Process: When you place orders or make purchases
  • Cookies and Analytics: Through website cookies and analytics tools like Google Analytics
  • Direct Communication: Phone calls, emails, and in-person interactions
  • Third-Party Sources: Business directories and industry databases

3. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process and fulfill your orders, manage inventory, and handle returns
  • Customer Support: To respond to inquiries, provide technical support, and resolve issues
  • Communication: To send newsletters, product updates, promotional materials, and important notices
  • Business Operations: To improve our products and services, analyze website usage, and conduct market research
  • Legal Compliance: To comply with applicable laws and regulations
  • Security: To protect against fraud, unauthorized access, and other security threats

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Third-Party Service Providers We work with trusted third-party service providers who assist us in operating our business:

  • Analytics Services: Google Analytics for website usage analysis
  • Payment Processors: Secure payment processing services
  • Shipping Companies: To deliver your orders
  • Email Services: For newsletter and communication delivery
  • Cloud Storage Providers: For secure data storage and backup
  • Customer Support Tools: For managing customer inquiries and support

Business Transfers In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

Legal Requirements We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using SSL encryption
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure data storage and backup procedures

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain customer information for seven years after the last transaction or interaction.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your information in a structured format
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us using the information provided below.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it’s used, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

11. International Users

While BFirst Industrial primarily serves customers in the Midwest United States, we may process information from users in other locations. By using our services, you consent to the transfer and processing of your information in the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

BFirst Industrial 7100 Sunwood Drive NW Ramsey, MN 55303 

Phone: (763) 252-2300 

Fax: (763) 252-2399 

Please allow up to 30 days for us to respond to your privacy-related requests.